Privacy Policy

SoCal Media LLC ("SoCal Media," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at socalmediasd.com, use our services, or otherwise interact with us. By accessing or using our services, you agree to the terms of this Privacy Policy.

SoCal Media LLC is a California limited liability company based in San Diego, California. We provide AI workforce solutions (including chatbots, AI coworkers, and workflow automation), photography and videography services (automotive, events, weddings, and real estate), and AI photo editing subscription services.

1. Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us when you interact with our website and services, including:

• Contact Information: Your name, email address, business name, and phone number (optional) when you fill out contact forms, request a consultation, or sign up for our services.
• Quiz Responses: Your answers to our AI Readiness Quiz and any other assessment tools we offer, which help us understand your business needs and recommend appropriate solutions.
• Payment Information: When you make a purchase or subscribe to our services, your payment details (such as credit card number, billing address, and related financial information) are collected and processed securely by our third-party payment processor, Stripe. We do not store your full payment card details on our servers.
• Communications: Any messages, inquiries, or other content you send to us via email, contact forms, or other communication channels.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our hosting provider:

• Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data is collected by our hosting provider, Vercel, as part of standard web server operations.
• Device Information: General information about the device you use to access our website, including device type and screen resolution.

Information We Do Not Collect

We want to be transparent about what we do not do:

• We do not use cookies for tracking or advertising purposes.
• We do not use third-party advertising trackers or ad networks.
• We do not sell, rent, or trade your personal information to third parties for marketing purposes.
• We do not use analytics tracking tools such as Google Analytics, Facebook Pixel, or similar services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI workforce solutions, photography and videography services, and AI photo editing subscription.
• Communication: To respond to your inquiries, send service-related communications, provide customer support, and deliver information you have requested about our services.
• Personalization: To tailor our recommendations and service offerings based on your quiz responses and stated business needs.
• Payment Processing: To process transactions and manage your subscriptions through our payment processor, Stripe.
• Lead Management: To manage and follow up on inquiries and prospective client relationships.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Business Operations: To protect our rights, prevent fraud, and ensure the security and integrity of our website and services.

3. Third-Party Services

We use a limited number of trusted third-party services to operate our business. Each of these services may have access to certain information as described below:

Stripe (Payment Processing)

We use Stripe to process all payments and manage subscriptions. When you provide payment information, it is transmitted directly to Stripe's secure servers. Stripe is PCI-DSS Level 1 certified, the highest level of certification in the payment card industry. Stripe's use of your data is governed by their Privacy Policy.

Resend (Email Communications)

We use Resend to send transactional and service-related emails. When we send you an email, your email address and name are shared with Resend solely for the purpose of delivering that communication. Resend's use of your data is governed by their Privacy Policy.

Upstash Redis (Data Storage)

We use Upstash Redis to temporarily store lead information, quiz responses, and related data necessary for our service delivery and follow-up communications. Data stored in Upstash is encrypted and subject to their Privacy Policy.

Vercel (Website Hosting)

Our website is hosted on Vercel. Vercel may automatically collect standard server log data (such as IP addresses and access times) as part of hosting operations. Vercel's use of this data is governed by their Privacy Policy.

Google Fonts (Typography)

Our website uses Google Fonts to display custom typography. When you visit our site, your browser may make requests to Google's servers to load font files. This may result in Google receiving your IP address and browser information. Google's use of this data is governed by their Privacy Policy. No cookies are set by Google Fonts as a result of this usage.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact and Lead Information: Retained for the duration of our business relationship and for a reasonable period thereafter to facilitate follow-up communications, typically no longer than 24 months after your last interaction with us.
• Quiz Responses: Retained for the duration necessary to provide you with tailored service recommendations and for internal analytics, typically no longer than 24 months.
• Payment Records: Transaction records are retained as required by applicable tax and accounting laws, typically for a minimum of 7 years.
• Communications: Retained for the duration of our business relationship and as necessary to resolve disputes, enforce agreements, or comply with legal obligations.
• Server Logs: Automatically collected log data is managed and retained by Vercel in accordance with their data retention policies.

When personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it.

5. Your Rights Under the CCPA

As a California-based business, we are committed to complying with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). If you are a California resident, you have the following rights regarding your personal information:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collection, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions permitted by law (such as completing a transaction, detecting security incidents, or complying with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information, nor do we share it for cross-context behavioral advertising purposes. Therefore, there is no need to opt out of such practices.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not receive different pricing, quality of service, or access to our services based on exercising your rights.
• Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information (such as payment data), it is used only for the purposes of providing the services you have requested.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to verifiable consumer requests within 45 days of receipt, as required by the CCPA. If we need additional time (up to an additional 45 days), we will notify you of the extension and the reason for the delay.

You may designate an authorized agent to submit a request on your behalf. We may require verification of both your identity and the agent's authority to act on your behalf before processing the request.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• All data transmitted between your browser and our website is encrypted using TLS/SSL (HTTPS).
• Payment information is processed through Stripe's PCI-DSS Level 1 compliant infrastructure and is never stored on our servers.
• Access to personal information is restricted to authorized personnel who need it to perform their duties.
• We use encrypted data storage through our third-party service providers.

While we take reasonable precautions to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If we learn that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as promptly as possible. If you believe that a child under 16 has provided us with personal information, please contact us immediately using the information provided in the "Contact Information" section below.

8. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals. Because there is no universally accepted standard for how to respond to DNT signals, our website does not currently respond to DNT browser signals. However, as stated in this Privacy Policy, we do not use cookies for tracking purposes and we do not employ third-party advertising trackers.

9. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes to how we treat your personal information, we will make reasonable efforts to notify you (such as by posting a notice on our website or sending you an email).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

• Company: SoCal Media LLC
• Location: San Diego, California
• Website: socalmediasd.com
• Email: jon@socalmediasd.com

We will make every effort to respond to your inquiry within a reasonable timeframe and no later than as required by applicable law.